If you have replaced the phone used for MFA (Multifactor Authentication), you will need to visit the Technology Department in-person to have your Authenticator app reset. It is recommended to contact the Technology Department at EXT. 1145 to schedule a time.

You will need the following for your visit:

• Your new phone

• The Microsoft Authenticator installed (Download Microsoft Authenticator | Microsoft Support)

• One (1) form of photo identification with your First and Last name

This process will take 10-15 minutes to complete.