• Technical Support

    If you are in need of technical support for your Chromebook, please communicate the issue with your teacher and have them submit a HelpDesk ticket to our Technology Department.  We will respond within 24 hours to all helpdesk tickets.  


    Care Of The Chromebook

    Students are responsible for the general care of the Chromebook they have been issued by the district. Chromebooks that are broken or fail to work properly must be reviewed by the Technology Department for an evaluation of the equipment.


    General Precautions

    • A district Chromebook is school property and all users will follow this policy and the Millersburg Area School District Acceptable Use Policy for technology.
    • Cords and cables must be inserted carefully into the Chromebook to prevent damage.
    • District Chromebooks must remain free of any permanent writing, drawing, stickers, or labels that are not the property of the Millersburg Area School District.
    • Chromebooks, when not in the student's possession, must always be stored in a secure location.
    • The Chromebook should only be used in a safe environment and not while the user is walking, driving or involved in any activity that may put the Chromebook or user at risk of being damaged or injured, respectfully.



    • Do not have any food or drinks near the Chromebook.
    • Cords, cables, and removable storage devices must be inserted carefully into the Chromebook.
    • Chromebooks have sensitive screens. Excessive pressure could result in blurring or cracking if you touch the screen too hard with any object. This includes your finger, a pen, a pencil or any other item.
    • Do not place your Chromebook on uneven surfaces where they might be subject to an accidental fall.
    • While the Chromebook cases are sturdy, drops from heights can damage the Chromebook.
    • Avoid placing or dropping heavy objects on the top of the Chromebook.
    • Chromebooks are sensitive to excessive heat or cold. They should not be exposed to over 100 degrees or under 32 degrees. Do NOT put your Chromebook under a blanket, on the dashboard of your car, etc.
    • Do not block air flow when the device is on. While your Chromebook does not get overly hot as a traditional laptop might, it does need to breathe.
    • Chromebooks have been labeled with a district inventory tag which is not to be removed.
    • Damage, loss, or theft must be reported immediately.



    • Keep your Chromebook in a case or backpack when not in use.
    • Transport Chromebooks with care.
    • Chromebook lids should always be closed and tightly secured when moving. Do not carry your Chromebook while the screen is open.
    • Unplug your Chromebook when it is not charging.
    • Never move a Chromebook by lifting from the screen. Always support a Chromebook from its bottom with lid closed.
    • If carrying your Chromebook in your backpack, avoid sharp objects in your backpack around your Chromebook, and avoid throwing your backpack or leaving it in places where it can be accidentally kicked.



    • The Chromebook screens can be easily damaged. The screens are particularly sensitive to damage from excessive pressure on the screen.
    • Do not lean or put pressure on the top of the Chromebook when it is closed.
    • Do not store the Chromebook with the screen in the open position.
    • Do not place anything near the Chromebook that could put pressure on the screen.
    • Do not poke the screen with anything that will mark or scratch the screen surface.
    • Do not place anything on the keyboard before closing the lid (e.g. pens, pencils, or disks)
    • Avoid placing pressure and/or weight (such as folders and workbooks) on the Chromebook screen.



    • The port on the power adapter is fragile – insert and remove with care every time.
    • Do not carry your Chromebook around with the power adapter plugged in.
    • When not in use, wrap your Chromebooks power adapter up so the cords don’t become tangled/knotted.



    • A Chromebook holds a charge for 6-8 hours.
    • Make sure to plug your Chromebook in each night so that it is fully charged for the morning. There is limited power available at the school and you may not be able to charge it during the day.



    • Never use any product containing any alcohol, ammonia, or other strong solvent to clean your Chromebook.
    • Do NOT spray or wipe your Chromebook with any windex/household cleaner/water and/or cleaning cloth/wipes.
    • Clean your Chromebook keys and screen with a lightly moistened soft cloth 


    • 5 Steps to Sanitizing a Chromebook

      Step 1: Power off the device. You will be applying liquid solutions to your Chromebook, so powering it off is a must.

      Step 2: Remove any accessories or plug-ins such as cases, USBs, and headphones. Once removed, cases can be separately disinfected with sanitizing wipes or spray. 

      Step 3: Clean the screen with an LCD-safe solution applied to a microfiber cloth. Strong alcohols can eat away the coating on LCD screens. However, LCD-safe solutions such as 50% isopropyl alcohol (diluted with distilled water) and dimethyl benzyl ammonium chloride can be used to properly disinfect Chromebook screens. Never use Windex® or similar products, which contain ammonia, and never use any solutions containing acetone, ethyl alcohol (ethanol), ethyl acid, or methyl chloride. Also, while diluted vinegar may be safe for removing dirt and smudges from LCD screens, it’s not an effective disinfectant against many types of common germs, including those that cause colds, flus, and viruses.

      To clean, wet a microfiber cloth in LCD-safe solution so that it’s damp enough to feel wet, but not damp enough to create any drips (drips are bad. In extreme cases they can ruin the bottom edge of your screen if they get sucked between the layers of the LCD through capillary action). Rub the microfiber gently on the screen in a back-and-forth motion, using the broadest strokes you can. Avoid small circular motions, which can sometimes leave buffed-out spots or whorl marks on the screen. 

      Never use paper towels, kitchen rags, or any type of cloth other than microfiber. These could damage your screen.

      Step 4: Use 70% isopropyl alcohol applied to a soft cotton rag to wipe down the keyboard and external chassis. DO NOT spray your device with disinfectant. It’s important that the solution is applied to a rag or cloth first so that liquid doesn’t seep into the keyboard. This can damage the keyboard itself or important components housed beneath. CAUTION–70% Isopropyl alcohol is highly flammable, so keep it and anything covered in it away from any sources of ignition.

      Step 5: Wait for the alcohol solution to completely evaporate before turning your Chromebook back on.

      The 70% isopropyl alcohol in the solution is non-conductive (meaning there’s no need to worry about that part affecting the electronic components of the device). It’s the other 30%, which consists mainly of water, that is conductive. Because of this, it’s important that you power down your device pre-cleaning and wait until the alcohol is completely evaporated before turning your Chromebook back on. If you’re like us, you may be thinking, “why don’t I just use a higher concentration of alcohol to speed the drying process?” Well, counterintuitively, the disinfectant properties of isopropyl alcohol drop off rapidly at concentrations higher than 70%³, so in this case, stronger isn’t better.